What types of materials are acceptable?

We accept empty Elmer's glue sticks and glue bottles. You can send other brands of glue product, however, we cannot guarantee that they are made from recyclable plastics. Please keep in mind we donate $0.02 to your designated school only for each approved Elmer's branded item when you send in a minimum of 500 empties.

Who can sign up for the Elmer's Glue Crew Brigade?

As a member of the Elmer's Glue Crew Recycling Program, we welcome anyone (18 or older) from a school to join in on our efforts to save empty glue sticks and bottles from landfills! There are some practical considerations your school should keep in mind. We are collecting a variety of different Elmer's glue sticks and glue bottles.

Please note that there are a limited number of shipments. Once the limit has been reached, users will no longer be able to print free shipping labels to send in their materials. When this time comes, participants can still keep empty bottles and sticks from landfills by returning to Walmart as part of the original Elmer's Glue Crew Recycling Program.

What do I need to sign up for the Elmer's Glue Crew Brigade?

Signing up for the Elmer's Glue Crew Brigade is easy! First you must be a member of the Elmer's Glue Crew Recycling Program ®. Sign up for free here.

You will need a contact person to administer the program, empty Elmer's glue sticks and glue bottles, and a school and their Tax ID. You will also need a valid e-mail address to receive a confirmation letter and valid mailing address to receive materials.

I signed up for the program, but I haven't received a confirmation e-mail. What should I do?

Please check to see if your confirmation e-mail from customersupport@terracycle.net was sent to your spam or junk mail, BUT DO NOT SIGN UP AGAIN. Please email customersupport@terracycle.net with subject line: No Confirmation E-mail, along with your phone number. Someone will contact you and fix the situation.

Can my school or organization sign up more than once?

No. Each individual and organization, including schools, can only have one Elmer's Glue Crew Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.net for clarification.

What if my information changes or needs to be updated?

If for any reason you need to change or update your information, please select the collect tab (located on your profile) and then simply click edit this team. lf you still need assistance or have questions please contact Customer Support at 1-866–967–6766 option 1 or email customersupport@terracycle.net and someone will be glad to assist you.

PAYMENT

Is there a minimum quantity of glue sticks or bottles we need to collect before my school or charity will receive a check?

TerraCycle sends donations twice a year; in December and June; In December, only Donations larger than $5 will be sent. In June, all donations will be sent, regardless of size. We suggest sending approximately 500 items in a box as a minimum.

I've sent collections in to benefit a charity. Why didn't I receive a check?

Assuming your collections met the minimum requirement stated above, charity checks are mailed DIRECTLY to the designated charity, not to the individual. Charities will receive a check in June for collections received between November-April. Charities will receive a check in December for collections received between May-October.

I forgot to select a school during sign up. Can I still select one?

Yes. Please call 1-866-967-6766 and press option 1 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #. You can also select charity through the TerraCycle Elmer's Glue Crew Brigade website.

Can I switch my charity?

Yes. Please call 1-866-967-6766 and press option 1 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #. You can also switch your charity through the TerraCycle Elmer's Glue Crew Brigade website.

SHIPPING

Do I have to pay for shipping?

Nope! You will print UPS return labels from our web site and attach them to a any box that you can mail in. The shipping will be at our expense and will bring your collections to TerraCycle.

Do I need to clean the glue sticks and blue bottles before shipping?

We ask that you remove the residue from the sides as much as possible; please me sure that all glue is emptied from the bottles.

How do I ship the Elmer's glue sticks and glue bottles back to you?

If you would like to download your own pre-paid ups return label simply click the "Get Mailing Labels" icon and select "Elmer's Glue Crew Brigade" under the drop down menu. Then select "Print My Label Now" and a label will automatically print out from your printer. Simply affix the label to your shipping box (no larger than a carry-on bag or small microwave) and drop off at your local UPS store. Please do not call UPS to schedule a custom pickup. Visit http://www.ups.com/dropoff?loc=en_US to find a drop off location if your location does not have regular UPS service.

What if I never received anything from you?

If you have not received anything within 5 weeks of initial sign up, please do not hesitate to call Brigade Services at 1-866-967-6766 and press option 1 or email us at customersupport@terracycle.net. We may need to verify your shipping information for tracking purposes.

Is there a limit to how many boxes I can send in?

Currently there are no limits. However, please keep in mind the realities of the 2-3 week processing, credit and shipping times, etc. This program is designed for low-volume, steady streams of packages.

I checked my status. Why is it incorrect?

Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Brigade Services at (609) 393-4252 ext. 302 or e-mail customersupport@terracycle.net.

Our organization is done collecting empty glue bottles and glue sticks, can we unsubscribe?

To unsubscribe, return all boxes you currently have with Elmer's glue sticks and bottles to TerraCycle, and then please contact our Customer Service Department to unsubscribe.

Please note that there are a limited number of shipments. Once the limit has been reached, users will no longer be able to print free shipping labels to send in their materials. When this time comes, participants can still keep empty bottles and sticks from landfills by returning to Walmart as part of the original Elmer's Glue Crew Recycling Program.